Track Your Delivery in Real Time with City Couriers

See Where Your Delivery Is, Every Step of the Way

Our live tracking system lets us monitor deliveries in real time, helping us keep jobs moving smoothly and keeping customers informed along the way. We can see driver location and delivery progress as the job happens, which means better visibility, quicker updates, and fewer delays caused by poor communication. For customers, that means less waiting around and far fewer "where is my delivery?" messages.

Automatic Updates by SMS, Email and More

Detrack supports automated customer notifications, helping keep recipients updated throughout the delivery journey. Updates can be sent by channels such as SMS, WhatsApp and email, so customers know when a delivery is on the way and when it has been completed. This creates a more professional delivery experience and reduces the need for customers to chase updates manually.

• Know when your order is on the way
• Receive delivery progress updates
• Get confirmation once the job is complete
• Improve confidence and reduce missed deliveries

Instant Proof of Delivery You Can Rely On

Every completed job can be backed up with electronic proof of delivery. Detrack's ePOD system supports digital signature capture, photo uploads, GPS location data and time stamps, giving clear confirmation that the delivery has been completed. This is especially useful for business deliveries, valuable items, fragile goods, and any situation where delivery confirmation matters.

• Digital signature capture
• Delivery photos
• Time and date confirmation
• GPS location records
• Driver notes where required

A More Professional Delivery Experience for Your Customers

For local businesses, good delivery communication makes a huge difference. With live tracking, shareable tracking links and proof of delivery, City Couriers can offer the kind of visibility customers now expect from larger delivery companies. Detrack specifically supports branded customer notifications and tracking links, which helps create a more polished and trustworthy experience for the end customer.

Whether you run a florist, fruit and veg delivery service, gift business, Facebook shop or local retail business, our tracking helps you give customers peace of mind from the moment an order leaves you to the moment it arrives.

Simple Tracking Links for Customers

Every delivery should be easy to follow. Detrack includes customer tracking links, making it simple to share live delivery progress without needing customers to download an app or make a phone call. This makes deliveries easier to manage for both the sender and the recipient, while helping customers feel informed and reassured.

Perfect for Local Deliveries Across South Tyneside and Beyond

Our tracking system is ideal for same-day and local delivery work where timing and communication matter. Whether we're delivering flowers, fruit boxes, gifts, business stock, documents, white goods or marketplace orders, live tracking and proof of delivery help make every job more transparent and more professional. That means a better experience for both the sender and the customer receiving the item. This aligns well with Detrack's focus on last-mile delivery management and visibility from dispatch through to completion.